There are also several other things you can try when troubleshooting your Microsoft Surface.

You might have to do this after every Windows update, so keep that in mind. Lastly, restart the Microsoft Surface device. To download the app, go to the Microsoft Store and search for Intel Graphic Command Center.Īfter installing the app, go to System > Power > Panel Self Refresh.ĭisable Panel Self Refresh for both Battery and Plugged in. Unfortunately, it is enabled by default and requires an app to disable. It is the culprit that most people attribute to this problem. The Panel Self Refresh is a power saving technology engineered by Intel. After the setting has been turned off, reboot the Surface device. This needs to be turned off by installing and using the Intel Graphics Command Center app. If your Microsoft Surface keeps turning off, the most likely cause is from a display feature called Panel Self Refresh. This has frustrated many, as many websites and discussion forums have documented various troubleshooting tips and fixes. While many have enjoyed the versatility these computers have provided, some have encountered issues.Ĭertain generations of Microsoft Surface Pros have been noted to have random shutdown occurrences. The most notable feature is their touchscreen displays. Microsoft Surface is a line of computing devices that includes laptops and tablets.